Frequently Asked Questions:

Why won't my key turn in the ignition?
Your steering wheel may be in the locked position. Try turning your steering wheel about an inch in either direction while simultaneously turning your key.

What does ToyotaCare include?
The ToyotaCare no cost maintenance plan covers normal factory recommended maintenance for 2 years/25,000 miles, whichever comes first, from the date of first use. Also included is 24-hour roadside assistance for 2 years from the date of first use.

Does this plan provide an oil and filter change every time my vehicle's maintenance light comes on?
Yes, if your vehicle's maintenance schedule calls for this service every 5000 miles. However, if, for example, your vehicle uses synthetic oil and an oil change is required every 10,000 miles, then the oil and filter change will not be provided during the 5000-mile interval.

How do I determine if my vehicle has conventional or synthetic oil?
2009 and older Toyota vehicles came with conventional oil. For 2010 and newer Toyota vehicles, refer to the Specifications section of your vehicle's Owner's Manual for oil type, or give us a call at 888-385-6130.

If I have a Toyota that uses synthetic oil with a 10,000-mile oil change interval, why do I need to come in for service every 5,000-miles/6-months?
Toyota recommends other services that should be performed on your vehicle such as a tire rotation, fluid level inspection and brake inspection. Please refer to your vehicle's Warranty & Maintenance Guide.

My vehicle uses conventional motor oil. If I switch to synthetic motor oil can I extend the oil change intervals?
Toyota does not recommend extending the oil change interval. We recommend continuing to follow your vehicle's Warranty and Maintenance Guide.

What does ToyotaCare roadside assistance include?
The 24-hour roadside assistance plan covers battery jump start, tire service, emergency fuel delivery, lockout protection, towing and winching. Roadside assistance is offered for 2 years from the vehicle's date of first use with no mileage limitation. Toyota will tow the vehicle to the nearest Toyota dealership (or to the nearest Toyota dealership of your choice if it's within 25 miles of the nearest dealership). For detailed information on roadside assistance please contact 800-444-4195 or refer to your Welcome Kit for further details.

If I misplace or lose my ToyotaCare Welcome Kit or vehicle identification card, how can I get another one?
Welcome Kits are not necessary to redeem ToyotaCare no cost service or to utilize roadside assistance benefits. However, you may Contact Us for assistance if you would like to order a replacement Welcome Kit.

Must I always return to the Toyota dealership where I purchased my vehicle to take advantage of ToyotaCare?
No. ToyotaCare no cost maintenance is available at any participating Toyota dealership in the continental United States and Alaska. ToyotaCare no cost maintenance must be performed by a participating Toyota dealership.

If the battery in the Smart Key dies, is there an alternate way to enter the vehicle and start the engine?
There is a mechanical key within the Smart Key that will open the driver's door. Once you enter the vehicle, hold the Smart Key next to the START button and depress. This will most likely allow the engine to start. If the engine doesn't start and the power door locks are inoperable, the concern may be a weak engine battery and not a weak Smart Key battery.

While driving, the multi-display screen displayed an error message stating "key not detected in vehicle". Why did this occur?
This occurs when the Smart Key is not being detected in the vehicle for some reason. It is possible the key was in a purse or other location, and something was covering the key which caused the signal to be blocked. If the error message continues, give us a call at 888-385-6130 to set up an appointment.

Where can I purchase navigation system map updates?
Navigation map updates can be purchased through our Parts Department. The software is typically updated annually in the fall. We recommend that you consult with your local Toyota dealership before making your purchase because the updates may not be significant in your driving area. Also, please note that areas of detailed mapping are primarily located around population centers.

Whom can I contact regarding the tire warranty on my Toyota vehicle?
The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Toyota. The tire warranty information is located in the glove box of the vehicle. To obtain service for tire concerns, take the tire to an authorized dealership of the tire manufacturer. Some Toyota dealerships sell tires.

For additional warranty information or service assistance, contact the tire manufacturer directly:

  • BFGoodrich
    One Park Way South
    P.O. Box 19001
    Greenville, SC 29602-9001
    (877) 788-8899
  • Bridgestone/Firestone
    535 Marriott Dr.
    Nashville, TN 37214
    (800) 847-3272 Bridgestone
    (800) 356-4644 Firestone
  • Continental/General Tire
    1800 Continental Blvd.
    Charlotte, NC 28273
    (800) 847-3349
  • Dunlop Tire Corporation
    1144 East Market Street
    Akron, OH 44316
    (800) 321-2136
  • Goodyear Tire & Rubber Company
    1144 East Market Street
    Akron, OH 44316
    (800) 321-2136
  • Michelin North America
    One Park Way South
    P.O. Box 19001
    Greenville, SC 29602-9026
    (800) 847-3435
  • Pirelli Tire North America
    100 Pirelli Dr. 
    Rome, GA 30162